What is the difference between this and the standalone phone agent service?

The standalone phone agent answers calls and delivers reviewed transcripts. The desk adds urgent-call routing, daily and weekly summaries packaged together, and the operations cadence of a managed offering rather than a standalone service.

Do you replace my front-of-house staff?

No. The desk takes over the call work that small operators normally do not have staff for. Final scheduling and pricing decisions stay with you.

Can the desk send urgent callers straight to me?

Yes. Urgent rules are defined at intake and the desk routes matching callers to your phone in real time. Non-urgent calls flow into the daily summary.

What does the daily summary include?

Every call from the day with the reviewed transcript notes, intent tags, urgent flags, and the actions the desk took. The summary is the same shape every day so it stays scannable.

How do I get started?

Through the workspace order flow. Intake covers your hours, routing rules, intake questions, and delivery channel. Pilot calls run before the desk takes live traffic.

AI-Backed Reception Desk

The AI-Backed Reception Desk is the managed package for owners who want the call work to feel like a desk rather than a single service. Calls are answered, routed, and reviewed; daily and weekly summaries land on a fixed cadence; urgent callers reach you in real time per your rules.

Use the start-small option if you want to test the call answering layer first and upgrade to the desk later when volume justifies it.